Wade Roberts has 25 years of experience consulting large and small companies. He has an extensive background assisting organizations with executive coaching, strategic planning, needs assessment, process improvement, sales training, cultural alignment and customer service.
Wade’s master certification in linguistics helps him identify the psychological drivers needed to maximize team and individual performance under both the best and most challenging situations.
He has created and facilitated executive leadership programs, manager and supervisor development, employee feedback processes and quality service initiatives.
Wade was the Director of Training & Development for 5,000 employees at the Rio Hotel in Las Vegas and has successfully lead a wide range of deliverables that include:
New hire interview processes, core values/vision/mission development, performance improvement as well as strategies for sales, service, productivity, technology integration, policy and procedure creation and execution.
Wade has provided training & consulting for a wide range of consumer & vendor companies including call centers, VIP hospitality and gaming companies. Wade has provided services for: AIGA (American Institute of Graphic Arts), American Bank of Commerce, AT&T Mobility, AT&T Landline, AT&T Small Business, Boyd Gaming Corporation, BLB Investors, Twin River Gaming, Caesar’s Entertainment/Harrah’s Entertainment, Crystal Bridges Museum of American Art. DIRECTV, IAVM – International Association of Venue Managers, Juvenile Diabetes Research Foundation, MGM Corporation, Rio Suites Hotel & Casino Corporation.
Wade’s approach to development success is based on the idea that behavior is observable and performance is measurable. Effective development can be observed and the results can be measured. When people know what to do, how to do it and the rewards for doing so everyone can win.
Wade’s facilitation and consulting style has been developed thru years of generating participant rapport and trust. Whether it’s public speaking, training, coaching or consulting, his energy and motivation helps fuel others to see greater opportunity through awareness, accountability and appropriate action.